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Hi, I’m Laura Messina

a Client Anthropologist - interested in people and the stories they tell.  

SKILLS

  • SOFTWARE: REVINATE,SALESFORCE, CVENT, OPERA, OPEN TABLE, SLACK

  • MICROSOFT OFFICE

  • GOOGLE WORKPLACE

  • TECHNICAL SKILLS

  • PROJECT & EVENT MANAGEMENT

  • BILINGUAL - ENGLISH/FRENCH

  • EFFECTIVE COMMUNICATOR

  • PERSONABLE

  • ADAPTABLE

  • PROBLEM SOLVER

  • LOGISTICS

  • RECRUITING

  • BUDGET PLANNING

  • TRAINING

About Laura Messina
 

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I'm a world citizen with a passion for diverse cultures and communities. Over 10 years experience in building customer relationships, have lived and worked abroad proving that I am not only an adventurous person but more importantly an adaptable one. I possess a natural ability to be positive and personable, offer compassion, and a curiosity that leads to finding solutions. Offering a hand and giving a smile are among my strongest attributes.  

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EXPERIENCE

Account Configuration Specialist

REVINATE

Remote

  • Configures VoIP and telephony accounts to match client business requirements, including
    call routing, IVR flows, and number provisioning, ensuring a seamless deployment
    experience.

  • Collaborates with implementation and support teams to translate customer needs into
    accurate telephony configurations, reducing setup errors and improving first-call resolution
    rates.

  • Manages end-to-end setup of telephony features such as call queues, extensions, voicemail routing, and call recording permissions across high-volume client accounts.

  • Troubleshoot and resolved complex configuration issues during onboarding and
    escalations, maintaining customer satisfaction and meeting tight go-live timelines.

DISC

INDEX

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Patient

Stable

Loyal

Dependable

Consistent 

 

In a world with endless possibilities and places/things to discover, I believe in continuous personal growth through exploring interests, hobbies, and a variety of activities. 

  • Hiking

  • Camping

  • Skiing

  • Kayaking

  • Scuba Diving

  • Running

  • Climbing

  • Swimming

  • Reading

  • Biking

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